Hardware Warranty and Product Support for your
Xerox Docuprint P12
Three Year Limited Hardware Warranty
Xerox warrants that if you are not satisfied with the performance of the Xerox DocuPrint P12 that
this warranty statement accompanies, at your option and upon your request, Xerox will replace or
repair it at any time within three (3) years after your purchase.
IMPORTANT: This warranty applies only to Xerox products purchased and used in the United
States and Canada. This warranty gives you specific legal rights, and you may also have other
rights that vary from state to state, or province to province.
Proof of purchase
To obtain a replacement or repair, proof of purchase is required. Within 10 days of purchase,
complete and mail the enclosed registration card to Xerox Corporation, attn.: TEAM XRX, PO Box
431, East Rochester, NY 14445-0431. You can also fax your registration card to 1-800-594-5023.
When you make a warranty claim, you must present your original receipt or bill of sale to establish
your date of purchase.
If you have a problem with your unit
The answers to many problems may be found in the documentation provided with your unit (check
the troubleshooting sections). Other sources for help include the “fax back” service for answers to
commonly asked questions which is available via 1-800-TEAM-XRX, 24 hours a day, 7 days a
week; and Xerox’s Internet site: http://www.teamxrx.com/. If you need further assistance, you
should call our trained Customer Support Representatives at 1-800-TEAM-XRX (1-800-832-
6979). Before you call, please be ready to provide the model number of your unit, its serial
number, date of purchase, a description of the problem, and a valid credit card number, should it
be required (Master Card, Visa, or American Express).
How is replacement obtained?
Our replacement program is the easiest and quickest way to provide you with a fully operational
unit. Upon your authorization to accept a replacement unit and with appropriate security (credit
card authorization) we will, at no cost to you, promptly ship a unit to replace your unit. The
replacement unit we ship to you may be reconditioned by Xerox. The unit that needs service must
be packed and returned to us. Upon its receipt we will release your credit card security!
How is warranty repair service obtained?
If you prefer that we repair your unit instead of replacing it with another unit, our Customer
Support Representative will explain how to obtain repair service under this warranty. Please save
the original packaging materials in order to facilitate shipment. Customer site service and depot
repair options are available during the warranty period.