Panasonic DMP-BD45, DMP-BD65, DMP-BD655 Operating Instruction

Troubleshooting guide

Troubleshooting guide

29

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Reference

Troubleshooting guide

Before requesting service, please perform the 

following steps.

The following do not indicate a problem with this unit:
≥ Regular disc rotating sounds.
≥ Image disturbance during search.

∫ Unit doesn’t respond to remote control 

or front panel buttons.

Press and hold [POWER Í/I] on the main unit for 3 seconds.
– If still unable to power the unit off, disconnect the power 

cord, wait 1 minute, then reconnect the power cord.

∫ Cannot eject disc.

The unit may have a problem.
1 While the unit is off, press and hold [OK], [B] and [Y] on 

the remote control at the same time for more than 
5 seconds.
– “00 RET” is displayed on the unit’s display.

2 Repeatedly press [

1] (right) on the remote control or 

[POWER Í/I] on the unit until “06 FTO” is displayed on 
the unit's display.

3 Press [OK] on the remote control or [

< OPEN/CLOSE] on 

the unit.

To return to the factory preset.

¾

Select “Yes” in “Restore Default Settings” in the Setup 
menu. (> 28)

To return all settings to the factory preset.

¾

Reset the unit as follows:

1 While the unit is off, press and hold [OK], [B] and [Y] on 

the remote control at the same time for more than 
5 seconds.
– “00 RET” is displayed on the unit’s display.

2 Repeatedly press [

1] (right) on the remote control or 

[POWER Í/I] on the unit until “08 FIN” is displayed on the 
unit's display.

3 Press and hold [OK] on the remote control or [

< OPEN/

CLOSE] on the unit for at least 3 seconds.

Power of this unit is turned off when the input 

for the TV is switched.

¾

This is a normal phenomenon when using VIERA Link 
(HDAVI Control 4 or later). For details please read the 
operating instructions for the TV.

The remote control doesn’t work properly.

¾

The remote control and main unit are using different 
codes. Change the code on the remote control. (> 28)

¾

It may be necessary to set the manufacturer code or the 
remote control code again after changing the batteries for 
remote control. (> 14)

The TV tuner mode is not displayed when the 

TV is switched on.

¾

This phenomenon may occur, depending on the TV 
setting, when “Quick Start” is set to “On”.

– Depending on the TV, this phenomenon may be prevented 

by reconnecting the HDMI cable to a different HDMI input 
terminal or by changing the HDMI auto connection setting.

You have forgotten your ratings password.

You want to cancel the ratings level.

¾

The ratings level returns to the factory preset.

1 While the unit is on, press and hold [OK], [B] and [Y] on 

the remote control at the same time for more than 
5 seconds.
– “00 RET” is displayed on the unit’s display.

2 Repeatedly press [

1] (right) on the remote control or 

[POWER Í/I] on the unit until “03 VL” is displayed on the 
unit's display.

3 Press [OK] on the remote control or [

< OPEN/CLOSE] on 

the unit.

Do you have the latest firmware installed?

Firmware updates may be released to correct operating 
irregularities that are discovered with certain movies. 
(> 14)

4

Make the following checks and visit our 

website for more information.

For USA : 
http://www2.panasonic.com/consumer-electronics/support/
Enter the model number.
For Canada : 
http://www.panasonic.ca

4

Even so, you still have trouble,

Visit our website to find a service center.

You can find a service center near you easily on our 
website.

Other support information:
“Customer Services Directory (United States and Puerto 
Rico)” (> 39) or “Limited Warranty (Only for 
CANADA)” (> 40).

General operation

DMP-BD65_45_VQT2H86_eng.book  29 ページ  2009年12月9日 水曜日 午後8時51分